Legal & trust

Platform Status

Last updated: 18 April 2026

Current status

All systems operational

Live status is measured by our independent third-party monitor checking authenticated request success across every major subsystem every 60 seconds.

Subsystems

  • ✅ Web application — operational
  • ✅ Authentication — operational
  • ✅ Database — operational
  • ✅ File storage — operational
  • ✅ AI processing — operational
  • ✅ Email delivery — operational
  • ✅ Integrations (Mortgage Brain, Xero, ComplyAdvantage) — operational
  • ✅ Webhook delivery — operational

Uptime history

Rolling 90-day uptime: 99.97%. Rolling 12-month uptime: 99.94%.

Monthly averages:

  • April 2026: 100.00%
  • March 2026: 99.98%
  • February 2026: 100.00%
  • January 2026: 99.94%
  • December 2025: 99.87% (1 incident — resolved, RCA published)
  • November 2025: 100.00%

Recent incidents

We publish a full post-mortem within 5 business days of any incident causing customer impact.

15 December 2025 · Resolved
Brief authentication degradation (22 min)

An identity-provider misconfiguration caused intermittent login failures between 14:12 and 14:34 UK. Resolved via configuration rollback. RCA: published. Impact: ~8% of active users affected.

No incidents to report in the last 90 days.

Scheduled maintenance

Scheduled maintenance is typically performed Saturdays 02:00-06:00 UK time. We announce maintenance windows at least 5 business days in advance via email and this page.

Next scheduled window: none scheduled.

Subscribe to status updates

Get status updates by email. Email status-subscribe@adviseriq.co.uk to subscribe to real-time incident notifications.

SLA & credits

See SLA for uptime commitments and service credits.