Uptime commitment
Adviser IQ makes the platform available for at least 99.5% of each calendar month, excluding planned and emergency maintenance and causes outside our control. Availability is measured by external monitoring that checks the platform at least every five minutes; live status is at status.adviseriq.co.uk.
Planned maintenance
Planned maintenance is announced at least five (5) business days in advance and scheduled outside 08:00 to 18:30 UK time on business days wherever practicable. Emergency maintenance is notified as soon as reasonably practicable.
Service credits
- Below 99.5% but at or above 99.0%: 5% of the monthly-equivalent per-licence charges
- Below 99.0% but at or above 95.0%: 10% of the monthly-equivalent per-licence charges
- Below 95.0%: 25% of the monthly-equivalent per-licence charges
How to claim
Claim in writing within 30 days of the end of the month concerned. Credits are applied against the next charges due, or refunded if the agreement ends first. If availability falls below 99.0% in three consecutive months, you may end the agreement on 30 days' written notice without an early-termination sum.
Which document applies
This page summarises Schedule 4 of the Adviser IQ Subscription Agreement. If they ever differ, the Subscription Agreement applies.