Refund Policy

Subscriptions run for a minimum term of 12 months and renew for further 12-month terms unless either side gives 30 days' written notice before the renewal date. Charges for the rest of the current term stay payable if you cancel early, whether you pay monthly or annually.

We refund charges you have paid for service not yet received if you end the agreement because of our persistent downtime, a serious data protection breach on our part, or a material reduction in core features — or if a force majeure event lasts more than 60 days. Licences you remove in line with the agreement are credited pro rata against your next charges, or refunded if the agreement ends first.

Initial onboarding, configuration and training are included at no extra charge.

Service credits under the SLA are applied against your next charges, or refunded if the agreement ends first.

For billing questions or disputes, contact finance@adviseriq.co.uk. We aim to resolve billing disputes within 14 days.

This page summarises the Adviser IQ Subscription Agreement. If they ever differ, the Subscription Agreement applies.