The ultimate automation
guide for UK brokers.

• Document chasing and fact-find reminders (60% admin time reduction typical)
• Case note summarisation and meeting transcription
• Income document classification and key-data extraction
• Lender criteria filtering on initial enquiry
• Consumer Duty evidence capture at key moments in the journey
• Commission reconciliation against paid cases

• Suitability reasoning — the adviser's duty, never the system's
• Product recommendation — generation is fine, selection is human
• Vulnerable client identification — flagging assists, never decides
• Client communication that makes a regulated statement
• Anything that creates a record the FCA would call "advice"

Time saved × effective hourly rate − automation cost = ROI. The honest version: Time saved × 70% × effective hourly rate − automation cost − 10% supervision overhead. The 70% accounts for the fact that freed time does not always translate to more productive work.

Build only when the use case is unique to your firm. For everything else, buy. Broker automation is a well-understood commodity in 2026.

Every automation must be logged, reviewable, and reversible. The audit log should answer: what action, what prompt, what inputs, what output, what human reviewed it.